Storage is bought to fit a specific wall, alcove or cupboard, and a few centimetres decide whether it works. If it does not fit, sending it back should be simple rather than a negotiation. This policy covers everything sold by Calaris Library.

The return window

You have 7 days from the delivery date to raise a return or exchange, counted from the carrier’s proof-of-delivery date. The window is shorter than for small goods because a crate has to be re-packed and re-inspected before the unit can be offered again.

Condition we can accept

  • Unassembled — fittings still bagged, no drilled or widened holes, no glue, no cam-lock forced.
  • Panels unmarked, edges unchipped, protective film still on where it was supplied.
  • Repacked in the original crate with its foam and corner protectors, which is why we ask you to keep them for the length of the window.
  • With the invoice or order number inside.

What we cannot take back

Assembled or part-assembled units, anything cut, drilled, stained or made to your measurements, wall-fixed units once the fixings have been used, clearance and floor-model items, and units returned without the original crate. Natural variation in grain, tone and finish between batches is a property of the material rather than a fault.

Damaged, faulty, wrong or incomplete

If a crate arrives with a chipped edge, a bowed panel, a missing fittings bag, or the wrong unit inside, we fix it entirely at our cost. Two conditions make that immediate:

  • Record the unboxing. Film from before the strapping is cut until every panel is out.
  • Report within 48 hours of delivery, with the video, photographs of the damage and a photo of the crate exterior.

You then choose a replacement panel, a replacement unit or a full refund. We arrange and pay the reverse pickup — you never send furniture back at your own cost.

Starting a return

Write to [email protected] with the order number and what is wrong. We reply with a return authorisation and arrange the pickup within 1 to 2 business days. Please do not book your own transport; a flat-pack on a general courier arrives with crushed corners, and we cannot refund what reaches us broken.

Refund timing

The returned crate is inspected on arrival. Once approved, the refund is released within 12 business days to your original payment source — the UPI handle used at checkout, or a bank account you nominate for Cash on Delivery orders. Freight returns take longer to inspect than a parcel, which is why this window is longer than a small-goods store’s.

Exchanges

Wrong height for the alcove, or a shelf pitch that will not take your files? Tell us when you write in and we will reserve the alternative while the pickup is arranged, so you are not waiting through two freight cycles. Any price difference is settled before the replacement is crated.

Return freight and fees

For a change of mind we arrange the return freight and deduct it from the refund at cost — the amount is confirmed in writing before anything is collected, and you can withdraw the return at that point. For damaged, faulty, wrong or incomplete deliveries the return is entirely free. There is no restocking fee on any return.