Because each unit is crated to order, there is a window in which cancelling costs nobody anything — and a point after which the crate is already on a vehicle. This page draws that line for orders with Calaris Library.
Cancelling before dispatch
You may cancel free of charge at any time before dispatch, that is, before the crate is handed to the freight network. In practice that is the 1 to 3 business days we take to check, pack and crate the unit. Send the request with your order number and we will stop it if it is still on the floor.
After the crate has been collected
Once the consignment is scanned into the network it cannot be cancelled. You may refuse it at the door, or accept it and raise a return under our Refund and Returns Policy within the return window. A refused consignment is refunded once it has travelled back and been inspected.
Partial cancellation
Ordered a bookcase and two cabinets and want to drop one? If the crate is not yet closed we can re-pick and refund the difference. Once crated, the consignment ships as booked and the unwanted unit goes through the returns route instead.
When we cancel
Occasionally we cancel from our side — a panel fails inspection at the finishing stage, a listing carried a wrong dimension, or an order does not pass our fraud checks. We explain why and refund 100%. We never ship part of a set and invoice the balance later.
Cash on Delivery orders
Nothing is paid on a Cash on Delivery order until the crew hands the crate over, so cancelling before delivery costs you nothing. Please do cancel rather than refuse on arrival — a returned crate takes a vehicle slot another customer is waiting for.
How long the refund takes
For prepaid orders the money returns to the UPI handle or bank account it came from within 5 to 7 business days of the cancellation being confirmed, in line with the settlement timelines banks work to under Reserve Bank of India norms. We do not substitute store credit unless you ask for it.
No cancellation or restocking charge
There is no cancellation fee, no crating charge and no restocking deduction, even where the crate had already been built. What you paid comes back in full.
How to cancel
Email [email protected] with your order number and “cancel” in the subject line. Requests received during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays. are actioned the same working day.