Enter your order number and the email address used at checkout, and the current status will come straight back to you.
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When tracking goes live
A consignment number is emailed and texted to you as soon as the carrier scans the crate into the network. It can take a few hours to become active on the carrier’s own page after that — an unrecognised number on the first evening is normal and does not mean the crate is lost.
How long the journey takes
Once collected, freight runs 5 to 12 business days, with metro destinations at the shorter end. Counting crating and freight together, allow 6 to 15 business days from the moment you order. The freight desk calls to agree a slot before the final leg.
If tracking has stalled
Crates sometimes sit a day at a transfer hub without a scan. If nothing has moved for two working days past the estimate, send your order number to [email protected] and we will raise it with the carrier ourselves.